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Inn at the 5th Our commitment to cleanliness

With the COVID-19 situation still evolving, and with the associated questions prompted by the virus, we wanted to share with you the steps we are taking to keep our guests and team members safe and healthy, as that is the number one priority for our hotels and company.

OUR CLEANLINESS 

Our existing housekeeping procedures for cleanliness, hand-washing, and disinfection already go beyond measures that the CDC recommends, including using hospital grade disinfectant and ensuring all surfaces in guest rooms and public spaces are treated daily and between guests.
Our team has made an even bigger commitment to increased frequency of cleaning and disinfecting all high-touch surfaces.

GUESTROOMS

- Each guestroom is thoroughly cleaned, sanitized, disinfected with hospital-grade disinfectant, and then sealed for at least 24 hours between guests. 
- Frequently utilized items (TV remote, pen, ice tongs, wine bottle opener and note pads) are sanitized and placed in a sealed plastic bag before use.
- All deliveries will be made via the contactless butler pantry in each guestroom. 

FOR PUBLIC SPACES

Our current practice and priority is to frequently disinfect all areas including our common areas, elevators, buttons, luggage carts, room keys, and counters. Please rest assured that these tasks are being performed around the clock even if they may be out of guest sight.

SOCIAL DISTANCING

We are committed to your safety, as well as the safety of our team members. In addition to all team members practicing safe physical distancing, we ask that you, our guest, also take all measures possible to maintain a 6 foot or more physical distance from others as well as observe basic protective measures against the spread of the novel coronavirus. For more information from the World Health Organization (WHO) on how you can take preventative measures, click here.

AMENITIES, SERVICES & SANITATION 

The safety measures and guidelines outlined by local and national health authorities that we are following mean that some amenities and services that are listed online may differ from what we are currently offering. We have listed a few of those changes below, but please call with any questions you might have. Additionally, we have implemented the following precautionary measures and sanitation standards:

-Valet parking is suspended during this time and we are asking all guests to self-park. 
-While we typically pour a glass of complimentary wine or beer at check-in for our guests, in an effort to eliminate contact with surfaces, this amenity is temporarily unavailable.
-Only packaged products are available in our pantry at this time. Guests are provided with a list of available items they may select from to be delivered to their contactless butler pantry.
-To help maintain a safe 6-foot distance between guests and team members, stanchions have been installed at each check-in station.
-For the safety of our guests, the use of the fitness room will be by appointment only and sanitized after each use.
-Our entire team is trained on proper hand hygiene the importance of frequent hand washing, and all are required to wear masks.

OUR CANCELLATION POLICY
Our flexible cancellation policy allows reservations to be canceled up to 24 hours prior to arrival. Cancellations within 24 hours prior to arrival will be charged one-night room and tax. No shows will be charged first night's room and tax.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

If you have any questions regarding your new or upcoming travel plans, please contact us at 541-743-4099.

OUR COMMITMENT TO CLEANLINESS
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Thank You