Welcome

Frequently Asked Questions

Take a look at some of our most frequently asked questions before you arrive! If you have additional questions, feel free to chat with us or contact us.


PARKING

Our hotel offers valet parking only at $20 per night with 24 hour unlimited in/out service. At the time of arrival, we do request that all visible items are removed from the vehicle - our team is happy to assist with this.

CHECK-IN/CHECK OUT

Check-in begins at 3 pm and check-out is 12pm. For a late check-out request, please contact the front desk on the day of your departure to check availability.

CANCELLATIONS

Unless otherwise specified, reservations may be canceled up to 48 hours prior to arrival to avoid charges.

NO SHOWS

For reservations that result in a no-show, one night’s room & tax will be charged to the credit card on file.

TAXES

All reservations are subject to a 11.41% lodging tax.

PETS

We love our pet guests and look forward to welcoming them! Please let us know prior to your arrival if you are traveling with a pet and provide their name and size. Pet beds and bowls are available upon request. The pet fee is $75/per pet/per night.

AGE

You must be 18 or older to check-in.

AUTHORIZATION

A valid credit card and matching ID are required at the time of arrival. This credit card will be authorized at check-in for the full amount of the room, tax, and incidentals ($60/night).

SMOKING

Our hotel is entirely non-smoking, including in the guest rooms, balconies, and public areas. There is a $500 fee for smoking in the room. This includes cigarettes, e-cigarettes, marijuana, and any other smoke or vapor delivery device such as incense.

AIRPORT SHUTTLE

Complimentary shuttle service to and from the Eugene (EUG) airport is based on availability and must be pre-arranged with the hotel directly. Please call the hotel at 541-743-4099 to check availability and to schedule.